TERMS & CONDITIONS AND CUSTOMER INFORMATION
Subscribe and save
We now offer a subscribe and save option, so you can make sure you never run out of our expertly blended, all-natural animal supplements.
Simply select the 'Subscribe and save' option above and choose your preferred delivery frequency. You'll receive an automatic 15% discount on this purchase and all subsequent repeat purchases under your subscription.
Please note that our subscriptions cover a minimum term of two purchases. You will be able to cancel your subscription anytime after your second purchase.
As we already offer product subscriptions at a discounted rate, subscriptions are excluded from additional discount codes and promotions applied at checkout.
If you need help calculating your subscription frequency, you can get in touch with us through our website live chat. Alternatively, call us on 0800 294 1250 and the Hilton Herbs team will be happy to help you work it out.
APPLICATIONS OF CONDITIONS
Unless otherwise agreed in writing by us these conditions of sale and business arrangements, which supersede any earlier sets of conditions, shall apply to all contracts between us and our customers and shall override any terms stipulated, incorporated or referred to by the customer.
REPRESENTATIONS ETC
We shall not be bound by any oral condition, warranty, guarantee or representation made or purported to be made on our behalf unless the same be in writing.
CATALOGUES, PRICE LISTS ETC
(i) All descriptions and illustrations contained in any of our advertising or sales literature are intended for information only and accordingly, none of such particulars shall form part of any contract between us and a customer is solely responsible to his customers (hereinafter called `consumer`) for advice about selection, suitability, case and maintenance of any goods supplied by us.
(ii) The helpline is freely available to all agents and their customers and we encourage you to use it.
We consider it to be a major part of our business, whereby customers can discuss in detail specific problems they may have with their animals.
(iii) Hilton Herbs will support you throughout the year with a comprehensive advertising campaign in the national press. In addition to this, any private customer asking for information or contacting the helpline will automatically be given full details of their nearest stockist.
PRICES AND SPECIFICATIONS
We shall be entitled to invoice goods at the price ruling at the date of despatch and we shall charge value added tax at the rate prescribed at the date of invoicing and any other tax or duty based or related to the supply of goods or services or turnover (whether or not included in any quotation or invoice) for which we may be liable in respect of any contract. Sizes, capacities and colours are descriptive only, but are accurate within the normal standards applicable in the industries.
(i) The company shall not accept liability for failure to deliver by any specified date, unless the company is notified in writing that time is of the essence, (with a date specified) at the time of placing the order and accepted by us in writing.
(ii) Postage and packing cost will be paid by Hilton Herbs on all Trade orders of £ 250.00 or more
(Excluding VAT - UK mainland only).
(iii) Postage and packing for UK Wholesale customers is free on orders over £ 750 (excluding VAT)
(iv) Eurozone Mainland carriage is free of charge for all orders over € 400
(v) Wholesale Orders must be over € 1000
(vi) For Eurozone orders under the threshold a charge per box or pallet will be applied
(vii) Non-European orders are ex-works from North Perrott, Somerset.UK
We are happy to supply orders below this minimum, however, in these instances carriage will be charged at cost per box. All export prices outside the Eurozone are ex-works and shipping will be charged in addition, unless customer transport is used. Hilton Herbs will endeavour, wherever possible, to dispatch goods within 48 hours of receiving the order.
FORCE MAJEURE
If delivery of the goods is delayed or prevented by events or circumstances beyond our control, the company shall not be liable for any loss or damage caused thereby.
PASSING OF RISK
The risk in the goods contracted to be sold by us shall pass to the customer when the goods are delivered to the customer or in accordance with the customer’s instructions.
PASSING OF PROPERTY
Notwithstanding the preceding clause the property in, and title to, the goods contracted to be sold by us, shall only pass when payment in full has been made for such goods and the customer shall remain a bailee only having a fiduciary relationship with the seller.
DAMAGE OR NON-DELIVERY
Breakages, shortages and non-delivery (whole or part) must be reported to our trade sales department within 2 days of delivery/invoice date. Damaged goods must be retained for inspection pending disposal instructions from us.
SPECIFICATIONS
The company reserves the right to modify designs and specifications without notice, capacities and dimensions are given for guidance only and are approximate.
INSOLVENCY
If the customer, being an individual, shall at any time become bankrupt or shall have a receiving order or administration order made against him or shall make any composition or arrangement with his creditors or, being a company, shall enter into liquidation have a winding up or have appointed a receiver of its assets income or any part thereof we shall be entitled forthwith to determine any contact then subsisting by giving written notice to the customers last known address. Any of such goods then in the possession of the customer (if not paid for in full) shall forthwith be returned to us or (at our option) made available for collection by us and we shall have the right to enter on the premises of the customer to collect such goods.
SETTLEMENT TERMS
All new customers shall pay proforma invoice until a credit account has been opened and credit references taken up. From then on, the buyer shall pay for the goods within (30) days after date of invoice.
OVERDUE ACCOUNTS
The company reserves the right to charge interest at 15% above bank base rate, calculated on a daily basis, for all amounts outstanding after 30 days from invoice date. The company reserves the right to vary the rate of interest charged.
HILTON HERBS LTD
March 2021
®Hilton Herbs Ltd – Ts & Cs